Rental Procedure

1. Send us enquiry to let us know what you want to clean. You may refer to our main cleaning areas on the homepage. CLICK HERE TO ENQUIRE
2. Upon receiving your enquiry, our customer service will get back and follow up via your preferred communication channel: WhatsApp, Phone call, or Email.
3. We’ll suggest equipment for your cleaning needs. User guides and demo videos will be provided. CLICK HERE TO VIEW OUR EQUIPMENT LIST
4. For our customer service to quote the fees, please specify: (a) which equipment items, (b) how many days of rental, and (c) delivery / return pickup / self collect / self return. CLICK HERE TO VIEW OUR PRICE LIST
5. Note >> Our standard delivery/pick-up time is in the morning between 9-10am/10-11am. It is adjustable upon request. There will be transportation fees $25 for delivery and $25 for return pickup, in addition to equipment rental fees.
6. Note >> Some equipment is open for self collection. The collection/return address is Blk 619, Jurong West St 65, 640619. Standard collection time is between 7-10pm in the evening, strictly by appointment only.
7. Booking of equipment is required.
8. Please specify which date you need the equipment item delivered/self collected so we can check its availability.
9. For self-collection customers, we’ll need to verify your residential address by getting a copy of the header section of some bill/letter showing your name, address, and the sender (e.g. SingTel, POSB, etc.). We do not need the content of the bill/letter. We do not collect ID card copy.
10. Upon successful booking of equipment, you’ll receive an order confirmation (PDF) on WhatsApp/Email stating the order number #, item list, and total fees.
11. Payment is to be made within 1 day after receiving the rented equipment in working condition. The preferred payment mode is via PayNow to our business UEN 53404323B (North Star Equipment Rentals & Solutions) by quoting your order number #. Payment by cash is accepted too.